‘Retail Customer Experience’ reached out to Christine Miles, author of the book, ” What Is It Costing You Not To Listen: The Power of Understanding to Connect, Influence, Solve & Sell,” in an email interview for tips on how retailers can avoid arguments and tension with the customer base.
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This holiday season, give yourself and your loved ones the gift of being truly heard and enjoy the holidays!
The Listening Path® methodology teaches a powerful framework called Story Gathering—a six-question approach that helps you truly understand someone’s perspective without judgment or agenda.
The holidays are supposed to be the most wonderful time of the year, yet if you’re feeling both joyous AND overwhelmed, you’re far from alone. The American Psychological Association reports that nearly 90% of adults experience stress during the holiday season due to financial concerns, missing loved ones, and the anticipation of potential family conflicts.
But what if the key to managing holiday stress isn’t about avoiding difficult conversations, it’s about transforming how we listen during them to promote cheer and connection?
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