[Article] 3 Tips For Defusing Retail Shopping Tension

‘Retail Customer Experience’ reached out to Christine Miles, author of the book, ” What Is It Costing You Not To Listen: The Power of Understanding to Connect, Influence, Solve & Sell,” in an email interview for tips on how retailers can avoid arguments and tension with the customer base.

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In Other News

Maslow Before Bloom: The Opportunity of Transformational Listening to Enhance Educational Development

Transformational listening in the classroom enables educators to identify and address the various psychological and emotional needs of their students. By actively listening to understand on a deeper level and responding to these needs, teachers can create a sense of safety, belonging, and esteem among their students. This nurturing environment is essential for students to progress towards self-actualization and engage in higher-order cognitive tasks.

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