‘Retail Customer Experience’ reached out to Christine Miles, author of the book, ” What Is It Costing You Not To Listen: The Power of Understanding to Connect, Influence, Solve & Sell,” in an email interview for tips on how retailers can avoid arguments and tension with the customer base.
[Podcast] Transformative Ability of Listening with Christine Miles
Actively listening is no small task. Despite being a crucial element of effective communication, what makes it challenging to truly engage in this skill? In this episode, Dr. Graham Taylor speaks with Christine Miles.