At the Novice level you’ll learn to:

• Guide the speaker in the conversation
• Stay in-step with the speaker to increase understanding
• Use a common language of listening for collaboration and meetings
• Team listening

At the Skilled level you’ll learn to:

• Ask specific and targeted questions
• Gain insight without biasing the conversation
• How to interrupt properly
• Increase understanding and conversation efficiency
• Practice a common language of listening
• Turn gathering stories into building and telling them

At the Expert level you’ll learn to:

• Pivot from listener to teller
• Earn the right to gain buy-in
• Understand root cause analysis and problem solving
• Master storytelling, advising selling, and creating solutions
• Creating win-win and win-lose outcomes
• Mastery of conflict management, negotiating, difficult conversations
• Mastery of a common language of listening

Listening is a skill, and the hallmark to master any skill is to practice that skill the same way every time.