What is it costing not to be taught how to listen?

More than you think.

The Listening Path® teaches the foundational skill rarely taught, but essential for success: how to Listen to Understand.

45%

of communication is listening

<2%

receive listening training

4x

faster brain vs. speech

25+

years of research

Click: Educators & Administrators
Click: Businesses & Organizations

✓ Used by Fortune 100 companies and universities worldwide
✓ Evidence-based program developed by listening expert Christine Miles, M.S. Ed.
✓ Now available globally in U.S., U.K., Ireland, and Canada

What is it costing not to be taught how to listen?

More than you think.

The Listening Path® teaches the foundational skill rarely taught, but essential for success: how to Listen to Understand.

45%

of communication is listening

<2%

receive listening training

4x

faster brain vs. speech

25+

years of research

Educators & Administrators
Businesses & Organizations

✓ Used by Fortune 100 companies and universities worldwide
✓ Evidence-based program developed by listening expert Christine Miles, M.S. Ed.
✓ Now available globally in U.S., U.K., Ireland, and Canada

The Challenge: We're Told to Listen, But Never Taught HOW

Studies show 70-80% of people’s time is spent communicating, with 45% dedicated to listening. Yet less than 2% of people have received formal listening training.

Your brain processes thoughts 4x faster than people speak, naturally causing minds to wander during conversations. Without proper training, most people:

  • Get distracted and tune out
  • Prepare responses while others are speaking
  • Miss critical information and emotional cues
  • Struggle with comprehension and relationship building

Technology isn’t the root cause—it’s “gasoline on the fire” of an already existing problem.

Screen time statistics:

  • Adults: 6.5 hours
  • Kids age 11–18: 7.5 hours
  • Kids age 8–10: 6 hours
  • 40% of 2 year olds in the U.S. have their own IPAD

The Solution: The Listening Path® System

The first scalable system for teaching listening as a foundational skill. Our evidence-based approach transforms how students learn and organizations perform by teaching listening to understand, not just to hear.

Science-Based

Grounded in 25+ years of research in education, psychology, and emotional intelligence.

Scalable

Proven methodology used by Fortune 100 companies, universities, and schools worldwide.

Measurable

Documented improvements in behavior, comprehension, communication, and organizational performance.

Meet the Creator: Christine Miles, M.S. Ed.

Award-winning author, keynote speaker, and globally recognized expert in listening intelligence and emotional education. Featured in USA Today for her groundbreaking work in developing the first scalable system for teaching listening skills.

  • 25+ Years Experience:
    Education, psychology, and emotional intelligence expertise
  • CEO of EQuipt LLC:
    Woman-owned training and consulting company
  • Published Author:
    "What Is It Costing You Not to Listen?" (Axiom Business Book Award winner)
  • Industry Recognition
    Recognized Enterprising Women Magazine’s 2023 Enterprising Women of the Year, induction into Marquis Who’s Who, nominated for the Mom's Choice Award

Christine's Mission:

Building a world where everyone can listen to understand, creating cultures of empathy and connection that drive innovation, solve problems, and build meaningful relationships.

100+
Fortune 100 Companies

4
Countries Expanded

“We’re told to listen instead of taught to listen. Listening is beyond hearing words—it’s the foundation of emotional intelligence, decision-making, relationship-building, and how we learn.”

— Christine Miles, MS. Ed.

  • Research suggests that up to 85% of what we have learned is through listening (not talking or reading).
  • 75% of the time, we are distracted, preoccupied or forgetful.
  • One hour later, we remember less than 20% of what we heard.

How The Listening Path® Works

Licensable programs designed for different audiences, from elementary students to Fortune 100 executives, all built on the same proven methodology.

For Students and Educators

Licensable Elementary Program (Available Now)

  • Animated, interactive videos guide students through The Listening Path®
  • Songs and visual learning make listening skills engaging and memorable
  • Easy implementation - no additional teacher training required
  • Improves behavior, comprehension, and social skills
  • Parent/caregiver participation reinforces learning at home

Licensable High School Program (Coming Soon!)

  • Animated, interactive videos guide students through The Listening Path®
  • Age-appropriate content for teenage brain development
  • Prepares students for college and career success
  • Builds emotional intelligence and critical thinking skills
  • Addresses challenges of technology-driven communication
  • Systematic approach to developing listening as a superpower

For Organizations and Businesses

Mastering the Listening Path

What Organizations Get:

✓ Customized workshops and programs across all teams and levels

✓ Practical tools to improve communication and culture

✓ Evidence-based methodology proven across industries

✓ Ongoing support and reinforcement strategies

Business Impact:

✓ Drives better decisions and stronger teams

✓ Enhances innovation and problem-solving

✓ Improves client relationships and sales outcomes

✓ Critical differentiator in an AI-driven world

Why Listening Skills Are Critical Now

In our technology-driven world, human connection skills become the ultimate differentiator.

In Education

  • Listening is how we learn – yet it’s rarely taught systematically
  • Students with strong listening skills show improved academic performance
  • Essential for social-emotional development and classroom behavior
  • Prepares students for future academic and career success

In Business

  • Emotional intelligence (EQ) predicts 58% of job performance
  • Poor listening costs organizations time, resources, and relationships
  • Listening to understand drives innovation and problem-solving
  • Critical differentiator in an AI-driven world

In Science

  • Brain processes thoughts 4x faster than speech
  • Naturally causes minds to wander during conversations
  • The Listening Path® provides structure and tools to overcome this challenge
  • Builds neural pathways for better focus and comprehension

The Bottom Line

Without listening to understand, we can’t innovate, solve problems, or connect meaningfully.
The Listening Path® gives individuals and organizations the systematic approach needed to develop this critical 21st-century skill.

What People Are Saying

Real results from educators and  business leaders worldwide.

Meredith FTeacher
"Our students are absolutely LOVING the LTU videos and program! They are using the terminology and really taking the ideas to heart in the classroom and beyond!"
John DoranEducator & Author
“Teachers and students embark on The Listening Path journey together, creating a powerful dynamic. And as teachers enhance their listening skills through the program, they improve their ability to understand their students and convey information more effectively, thus becoming facilitators of learning and better educators.”
Mary JoTeacher
“Listening Path in first grade is going great! The opening song captures students’ attention and sets a positive tone. They are engaged, love the interactive program, and enjoyed receiving their passports.”
Sara P.Teacher
“I love that The Listening Path was so engaging for my students. I feel like the program is alive. It felt like a living, real-time experience that kept them on an adventure.”
Nina Di FranciscoPremier Connects
“Christine allowed the ‘tough-shelled’ IT leaders to branch out and connect with each other at the event in a completely different way. In my 15 years of working in events, I never saw what she was able to accomplish.”
Kaihan KrippendorffFounder, Outthinker
“Christine was essential to pulling off a virtual summit, launched just as COVID hit, that attracted thousands of people across all continents and raised $180,000 for charity. Her intuitive gift of listening to the story behind the story as she coached some of today’s most influential management thinkers resulted in presentations that led even these highly experienced public speakers to new realms of authenticity and personal connection. She has a gift.”
Justin BarrPartner/Founder, Clear Process Solutions
“Christine has transformed the way we listen. No longer do we focus on the solution but more on the beginning and struggles of our customers. This way we fully understand what our customer is looking to achieve and can tailor a solution to meet their desired outcome. Christine Miles’ Listening Path® is a game changer in life and business. Christine makes it simple to listen with six questions and the Listening Path.”
Frank RheaExecutive Vice President, Tozour Energy Systems
“I have worked with Christine for sixteen years as a coach, consultant, and trainer. When I met Christine, we started our journey as a one-on-one executive coaching partnership that led me down a path of understanding my why, asking a lot more questions, story development, and truly listening to what others have to say. Our success together led to our organization expanding Christine’s influence to include our leadership team and other key bench members throughout our organization. Christine has taken us through many team-building experiences that helped create a true emotional connection between the individuals and our teams, which led to better teaming and increased business. Christine has helped us see our way through the tearing down of departmental walls, which enriched our culture of caring about each other, the community, and our environment. I can’t thank Christine enough for how she has helped me be a better leader, boss, friend, teammate, dad, husband, and person.”
Herb CohenCEO, Executive Leaders Radio
“Nobody, nobody understands as well as Christine. Coupled with Christine’s ability to understand the human condition is her intuitive understanding of business. How do I know? Together, we created the number-one business radio show in the country and have interviewed 10,000+ CEOs. These CEOs have repeatedly told me that Christine is ‘incredible,’ and they often have engaged Christine’s counsel—and most important, continue to engage Christine’s counsel. She is a force of nature. If you’re fortunate, you’ll get a dose of Christine.”
Sue SzczepkowskiHead of Lower School, Germantown Academy
“I have worked with Christine for ten years as my leadership coach. She taught me that school leadership and management is, at heart, about ‘gathering’ through listening and understanding people’s stories. In doing so, it becomes possible to build the story of the organization, the vision, and the strategy that are necessary for facilitating growth, change, and the greatness of others.”
Kyle BrayChief Operating Officer, Consumer Medical
“Hearing is not listening and the results of the two could not be more different. Christine demonstrates this in her actions and teaches this in a way that is both relatable and practical. Listening to Understand is not just a valuable skill to learn—it is a necessary one.” —
Kevin NallyCIO, US Secret Service
“Christine has positively changed my behavior and ability to listen more than I talk. My wife has noticed a significant change in my patience; I focus on what she is saying, and only reply after she is done talking with positive comments and an acknowledgment that I did, in fact, not only hear her but listened. I highly recommend taking the time to read her book and have her as a guest speaker because she gets everyone involved.”
Dan BrewerChief Resource Officer, Brewer Science
“Many of us know that seeking first to understand is often the first step in generating positive outcomes. What Christine has developed with her Story Gathering approach is how to do that well—a way that is effective in creating beneficial understanding for both the one asking the questions, as well as the one answering them.”
Sue LehrmanDean, Rohrer College of Business, Rowan University
“We are so fortunate to have had Christine Miles speak to our business students several times, sharing her amazing life lessons, many of which demonstrate the art and power of being a tuned-in listener. Her new book is a must read for people from all walks of life, and one I intend to get into the hands of as many of our students as possible.”
Dr. Perpetua NeoExecutive Coach and Psychologist
“Christine nails the missing and most important piece in communications—listening. I’ve witnessed how deeply she listens and the way she listens when she interacts with you. Translating this into a book for anyone interested is a gift to your life I wholeheartedly champion.”
Lee W. CrumpManaging Partner, The Crump GrManaging Partner, The Crump Group, LLCoup, LL
“I first met Christine Miles several years ago when she was the featured speaker at an IT Conference in Atlanta. She had two spots on the agenda, and I had volunteered to be one of the panelists she interviewed in her first session. I still have my notes from her presentation and refer to them frequently to ensure I am asking the right questions and listening to understand what is being said; not just hearing an answer. ‘Tell me more’ and ‘Then what happened?’ have enabled me to get all the facts. I can honestly say she has had a huge impact on my success.”
Ann HookCOO, SolomonEdwards Partner, The Crump GrManaging Partner, The Crump Group, LLCoup, LL
“It may be more important than ever to make a conscious decision to seek to understand others. To do that we need to know how to listen. Christine’s approach is both brilliant and simple.”
Anika Walker-JohnsonDirector of Equity & Inclusion, Germantown Academy
“Christine Miles has provided excellent perspective for me during the last three years as an executive coach who models the very listening skills with me that she works so hard to help others to develop through her Listening Path model. This model is both accessible for people of varying age ranges and aligns well with the work of diversity, equity, and inclusion. This model invites people into relationship with one another, and healthy relationships provide the foundation for any successful organization.”
Kelly SanfedeleDirector of Human Resources, Binsky & Snyder
“We engaged Christine to assist our Executive Team, a group of experienced, seasoned professionals, to help them problem solve better. Through her curriculum, they went from a team that spoke over one another to a more connected team with better listening skills by using the Listening Path. We would highly recommend Christine Miles and the EQuipt Team to help drive business forward with her listening tools.”
Lance YoderPartner, Director of Professional Services, Clear Process Solutions
“Christine has provided me tools not only to listen better to my customers, but to connect with them at a new level by allowing them to tell me their story. Through the Story Gathering process taught by Christine, I am able to get past the story at the surface and begin to uncover the real needs, concerns, and challenges that lie below. This has enabled me to provide solutions that truly meet customers’ needs as well as gain trust and further the personal relationships that are so important for success in my business. I am very grateful to have been able to work with Christine.”
Nina Di FranciscoOregon Regional Director, Member Services, Info-Tech Research Group
“Christine impacted my world entirely from the moment I first met her. Through consistent personalized questions to truly understand each person she encounters and the depth of genuine compassion she provides in encouraging each of those people’s stories, she has not only changed the culture within hundreds of corporations but also changed hundreds of people’s perspectives on how to engage and interact daily with other humans. I wake up every morning asking myself, ‘How do I want to contribute to the world today?’ and I remember my ‘why.’ Those two sayings cross my mind daily, and it’s all because of Christine. I believe that any person reading this book will take away genuine nuggets that will help to fulfill if not transform their day-to-day life.”
Tanisha CampbellEvent Producer, HRO Today
“Christine was a candid and effective speaker. Our group of HR professionals valued her message on the importance of listening, and her delivery via storytelling made her session an engaging and interactive experience. Christine’s knowledge, insights, and techniques to improve listening skills are highly relevant and applicable in both personal and professional settings.”
Tony KoblishCEO and President, TELA Bio
“Christine Miles is an exceptional executive coach, friend, and supporter. Creating strong, practical communications delivered with humor, humility, and empathy that are designed to help you win are what Christine does best. I highly recommend working with Christine. She has helped me greatly and I have relied on her to help many members of my team. No Bull. Just good stuff.”
Everett A. Stern, MBAIntelligence Director, Tactical Rabbit
“Christine Miles is by far the ultimate expert in helping people and companies achieve their goals. As the HSBC Whistleblower, my listening, understanding, and actions led to the largest fine against a bank in US history. I passed information to the Central Intelligence Agency regarding the bank terrorist and drug cartel financing. I now own a private intelligence agency, Tactical Rabbit, comprised of former CIA field operations officers. Our mission is National Security and my team launches private intelligence operations where the stakes are high and failure is not an option. Christine was brought in as a consultant because of her expertise in not just listening, but identifying what information is important and then converting that potential energy into kinetic understanding. Christine is an expert at listening, understanding, and then action to bring about a desired result. My team relied on her critical advice to bring us back to the CIA intelligence methodology roots required for us to get the job done. If you want to know how to unleash the power of listening, this book is a necessity!”
Everett A. Stern, MBAIntelligence Director, Tactical Rabbit
“Christine Miles is by far the ultimate expert in helping people and companies achieve their goals. As the HSBC Whistleblower, my listening, understanding, and actions led to the largest fine against a bank in US history. I passed information to the Central Intelligence Agency regarding the bank terrorist and drug cartel financing. I now own a private intelligence agency, Tactical Rabbit, comprised of former CIA field operations officers. Our mission is National Security and my team launches private intelligence operations where the stakes are high and failure is not an option. Christine was brought in as a consultant because of her expertise in not just listening, but identifying what information is important and then converting that potential energy into kinetic understanding. Christine is an expert at listening, understanding, and then action to bring about a desired result. My team relied on her critical advice to bring us back to the CIA intelligence methodology roots required for us to get the job done. If you want to know how to unleash the power of listening, this book is a necessity!”
Everett A. Stern, MBAIntelligence Director, Tactical Rabbit
“Christine Miles is by far the ultimate expert in helping people and companies achieve their goals. As the HSBC Whistleblower, my listening, understanding, and actions led to the largest fine against a bank in US history. I passed information to the Central Intelligence Agency regarding the bank terrorist and drug cartel financing. I now own a private intelligence agency, Tactical Rabbit, comprised of former CIA field operations officers. Our mission is National Security and my team launches private intelligence operations where the stakes are high and failure is not an option. Christine was brought in as a consultant because of her expertise in not just listening, but identifying what information is important and then converting that potential energy into kinetic understanding. Christine is an expert at listening, understanding, and then action to bring about a desired result. My team relied on her critical advice to bring us back to the CIA intelligence methodology roots required for us to get the job done. If you want to know how to unleash the power of listening, this book is a necessity!”
Milena SchaeferVP of Planning and Transformation, Apparel Company
“Listening is a skill people need to master to navigate in today’s digital world. The ability to truly listen and understand one another is becoming harder as remote work continues to gain popularity. Christine effectively teaches you how to build your unique path of understanding through easy-to-use tools and effective storytelling—all the tools you need to bridge the communication gap, whether you are looking to unlock team performance or grow revenue. I highly recommend this book if you are looking to grow your organization’s EQ.”
Michael O’DonnellNational Vice President – Utilities SAP North America
“I had the opportunity to have Christine work with my team on how to more effectively show up for their customers. Christine’s ability to break down the listening process and give tools to effectively engage with people to gain true understanding is an invaluable skill in business and in life. I am so happy she decided to write this book and share her insight on a broader scale.”
Tyler R. Tichelaar, PhDAward-Winning Author of Narrow Lives and The Best Place
“I didn’t even realize I wasn’t listening until I read What Is It Costing You Not to Listen? Christine Miles has convinced me I need to be a better listener, and she has given me the tools to do so. I’m learning to be less impatient and to quit thinking about how I’ll respond, as well as to ask better questions during my conversations. This book will change your life and your business. It’s powerful beyond words.”
Nicole Gabriel, MBAFormer Senior Executive, General Motors Author of Finding Your Inner Truth and Stepping Into Your Becoming
“In What Is It Costing You Not to Listen?, Christine Miles shares her hard-earned truths about how little we truly listen to each other. She offers techniques that are realistic and easy-to-use but will take some practice. I encourage you to invest in this book and the processes described. Then listen to the powerful responses you get from people when they realize you are listening.”
Patrick SnowForPublishing Coach and International Bestselling Author of Creating Your Own Destiny and The Affluent Entrepreneurmer Senior Executive, General Motors Author of Finding Your Inner Truth and Stepping Into Your Becoming
“Christine Miles reveals in these pages what few of us realize. Not only are we not listening, but it’s not our fault. No one has taught us how to listen. Now Christine shows us how, in what should be a required college course but is presented simply in this book, the power of truly listening. Her stories, techniques, and down-to-earth teaching style will make you wish you had read this book years ago.”
Susan Friedmann, CSPInternational Bestselling Author of Riches in Niches: How to Make it BIG in a small Market
“Easy to read and impactful, this powerful book is chock-full of valuable advice to manage ‘roadblocks’ to listening that cost managers time, money, and productivity. The author shares her skills and years of experience to help you learn how to listen with empathy so people feel heard and, more importantly, understood.”

As Featured In

Frequently Asked Questions

What makes The Listening Path® different from other communication training?

The Listening Path® is the only program that teaches listening as a systematic, learnable skill using evidence-based methods developed specifically for both educational and business environments. Unlike traditional approaches that focus on techniques like “maintaining eye contact,” our methodology addresses the biological reality that brains process thoughts 4x faster than speech.

What age groups can benefit from The Listening Path?

Our licensable programs serve students from Grade 3 through high school, plus adult professionals in corporate, university, and organizational settings. The Elementary Program (Grades 1-6) is available now, with the High School Program launching Fall 2025. Business programs are customized for organizations of all sizes.

How quickly can we implement The Listening Path in our school/organization?

The Elementary Listening Path Program is simple to use and flexible, letting teachers introduce it at their own pace. This licensable program requires no extra training; teachers access the program via a self-guided portal and can start right away. Licensing includes membership in the Listening Path community, where teachers receive support, share experiences, and connect with staff.

What research supports The Listening Path methodology?

Our approach is grounded in 25+ years of research in education, psychology, and emotional intelligence, with proven results across Fortune 100 companies and educational institutions. Christine Miles has collaborated with leading experts in neuroscience and psychology to develop the systematic approach that makes listening teachable and scalable.

Is The Listening Path available internationally?

Yes! We’ve recently expanded to serve schools and organizations in the United States, United Kingdom, Ireland, and Canada. Our programs are adapted to work within different educational systems and cultural contexts while maintaining the core methodology that drives results.

How do we measure success with The Listening Path?

Success metrics vary by setting but typically include improved academic performance and behavior in schools, enhanced communication effectiveness and team collaboration in organizations, and increased emotional intelligence scores. We provide assessment tools and ongoing support to track progress and ensure sustained improvement.

Get Started with The Listening Path®

Transform how your students learn or your organization performs. Choose your path to better listening.

For Educators

Learn how to bring listening skills to your students and improve learning outcomes.
Demo the Program

For Businesses

Transform your organizational culture through the power of listening to understand.
Request a Proposal

For everyone

Develop your personal listening superpower and join the global listening movement.
Buy the Book

Schedule a Call with


Christine Miles

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